Customer Agreement with SuperUser Solutions

Activities Subject to Immediate Deactivation: Any Hosting Account that is used for Illegal, Abusive or Unethical Activity may be immediately deactivated by us without warning to you. Any misuse or overuse of the server will result in immediate deactivation of an account. Illegal, Abusive or Unethical Activities include, but are not limited to inclusion of or linking to, pornography, mp3's, obscenity, nudity, violations of privacy, hacking, IRC related scripts and programs, non approved server scripts, egg drops, computer virus, gambling, or promotion of gambling, and any harassing or harmful materials or uses, as determined by us. You agree to indemnify and hold us harmless from any claim resulting from your publications or use of Illegal, Abusive or Unethical materials. Although we will make reasonable efforts to alert you to such activities and allow you an opportunity to cure them within a 12-hour period after discovery, we are not required to give notice before deactivating your use of our services if, in our discretion, your use is or results in Illegal, Abusive or Unethical activities. If a Hosting Account is disabled, the regular monthly fees still apply. Each individual hosting account is allowed 1 main domain name with all additional parked domain names pointing to the main site of the main domain, unless otherwise specified. SuperUser Solutions reserves the right to Cancel/Deactivate any account at any time for any reason. There will be no tolerance of any abuse of any of our support methods, which will result in immediate suspension.

Public Nature of Internet: Please understand that all information submitted on the Hosting Account shall be considered publicly accessible. Important and private information should be protected / backed up by you. For example, we are not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network provider that you may use.

Unsolicited Electronic Mail: You are expressly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, information announcements, and political tracts. Such material may only be sent to those who have specifically requested it. Malicious or threatening email is also prohibited. We reserve the right to immediately deactivate your use of our service if we discover such activity. Further, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service provided through this Agreement. Anyone using our services for spamming will be immediately subject to a $250 cleanup/network abuse fee.

SuperUser Solution's servers are not to be used for the purpose of hosting scripts or images for data collection or any other purpose to reduce the load on another web hosting provider, or for any other reason. Servers are not to be used for the hosting or serving of file downloads. Any site with traffic or disk usage consisting more than 33% of file downloads (non html traffic) may be suspended. Customers are not permitted to run scripts on their account with us, to monitor connections and statuses of other servers (gaming servers for example). Customers are not permitted to get multiple accounts with SuperUser Solutions, for the purpose of getting extra bandwidth only, to avoid bandwidth overage charges. Customers are not permitted to host multiple separate domains (not referring to parked domains) on one account unless this is a feature of they account they have ordered. SuperUser Solutions can and will terminate accounts of people using our servers not to host their domain but only scripts.

Guaranteed Uptime : The SuperUser Solutions network of computers will have a guaranteed aggregate average uptime of 99.5% over the course of three months (90 days). In the event of downtime below the 99.5% each customer affected with receive one free month of service. This does not include scheduled downtime for maintenance on servers, which will be minimal, and necessary. This also doesn't include mass-network problems such as major backbone problems.

Minimum server specifications are not guaranteed on all machines, however upon request any account will be moved to a server matching our current minimum server specifications.

Service Fees: All payments are due on time, without exception. Any failed charges on an invoice are subject to a $2 service fee. Accounts with any past due invoices are at risk of suspension and late fees of $2 or 10% which ever is higher. Any account suspended for more than a 30 day period are terminated without backup.

Cancellation : In the event you cancel your service, you will be charged in full for the entire month in which you canceled your service. Account cancellations for accounts with a negative balance will be passed on to collections, and all services rendered to the party with the negative balance will be terminated, including domain registrations. In the event you have elected to prepay subsequent additional months, we retain the right not to refund your pre-payments or to charge you an administrative fee of 50% and deduct the administrative fee from the subsequent, future months' Service Fees before refunding them to you. There is a $50 administrative fee for any illegitimate charge backs placed against us. Any illegitimate charge backs or threatened illegitimate charge backs are grounds for immediate account cancellation.

30 Day Guarantee: The 30 day guarantee covers new customer cancellation of an account during the first 30 days of service. The customer will be refunded all hosting charges made to their credit card less any setup fees which are non-refundable. Refunds will not be given for any reason in the case of account non-use, misuse, or abuse. Refunds will not be given on domain registration fees. All inquiries regarding this guarantee should be directed to

SuperUser Solutions LLC reserves the right to modify this agreement at any time.

Updated 11/1/03